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#Please install your applet cache manager software
#Please install your applet cache manager windows

Interrupting network connectivity for periods of more than a few seconds causes the tunnel session to end. Tunnel sessions can remain active for many hours. The provisioned Connect Tunnel client requires you to activate it each time you want to begin a tunnel session. The OnDemand Tunnel agent starts automatically after users successfully authenticate to WorkPlace, if the community supports the OnDemand Tunnel agent. In the Administration Guide, go to System Requirements and see Client Components

Browser is not supported: Ensure that the user is running a Web browser that is supported by the OnDemand Tunnel agent.

#Please install your applet cache manager software

System is not supported: Ensure that the client computer’s system software is supported by the OnDemand Tunnel agent.Ensure that the Network tunnel client check box is selected. On the Communities tab of the Configure Realm page, click Edit in the Access Methods area. To review the settings affecting the network tunnel service for a particular realm, click the realm name. The Realms page displays a list of all realms defined for the appliance. OnDemand Tunnel not enabled for this Workplace realm: On the main navigation menu in AMC, click Realms.Installing OnDemand Tunnel requires administrator rights.If the OnDemand Tunnel agent fails to install or activate, the following may explain the issue or offer a solution: Typically, the OnDemand Tunnel agent operates without user intervention, providing secure, tunneled access to configured resources as long as WorkPlace is running. The OnDemand Tunnel client is automatically installed and activated when a user browses to WorkPlace after authenticating in an appropriately configured realm.

#Please install your applet cache manager windows

On Windows Vista, the file is located in the ProgramData folder, which is hidden by default:

The Connect Tunnel client installation log file (ngsetup.log) may contain information that can help troubleshoot installation issues.

User does not have local administrator rights: Users must have administrator rights to install the Connect Tunnel client.

Client software doesn’t match system requirements: If users can access WorkPlace, install the client that is available in WorkPlace.

System is not supported: Ensure that the client computer’s system software is.

If the installation procedure fails, the following may explain the issue or offer a solution: The provisioned client is delivered to client computers as an installation package.

Macintosh and Linux Tunnel Client Troubleshooting.

See Viewing User Access and Policy Details in the SMA 11.3 Administration Guide. About 24 hours worth of data is kept even items that have been deleted or modified are displayed. You can sort through the summary of session details and, if needed, display details on how a device was classified, and why. The User Sessions page in AMC can be used to monitor, troubleshoot or terminate sessions on your appliance or HA pair of appliances. Failure in core networking services (such as DHCP, DNS, or WINS) will cause unpredictable failures. This provides general troubleshooting instructions and discusses the troubleshooting tools available in the Appliance Management Console (AMC). SMA (Secure Mobile Access) Appliance Management Console Troubleshooting: Part 3

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